Policy outlines how we collect, use, store, and disclose your information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Collection of Personal and Health Information
We collect personal and health information to provide you with high-quality medical care. This information may include:
- Your name, address, date of birth, and contact details.
- Medical history, medications, allergies, and other health-related information.
- Medicare and private health fund details.
- Payment information for billing purposes.
This information may be collected directly from you, your guardian, or other healthcare providers when necessary.
Use of Information
The information we collect is used for:
- Providing medical services and care.
- Communicating with you regarding appointments and test results.
- Managing billing, Medicare, and insurance claims.
- Collaborating with other healthcare providers to ensure continuity of care.
- Meeting legal and regulatory obligations.
Disclosure of Information
We may disclose your information to:
- Other healthcare professionals involved in your treatment (e.g., specialists, pathologists, radiologists).
- Medicare, private health insurers, or third-party payers for billing purposes.
- Government or regulatory authorities if required by law.
- Third-party service providers (e.g., IT providers) under strict confidentiality agreements.
We will only share your information when necessary and with your consent, unless required by law.
Data Security
We take reasonable steps to protect your personal and health information from unauthorized access, misuse, or loss. This includes:
- Secure electronic systems for storing health records.
- Regular staff training on privacy and data security.
- Restricted access to sensitive information.
Access and Corrections
You have the right to:
- Access your personal and health information held by WBMC.
- Request corrections to your information if it is inaccurate, incomplete, or out of date.
To make a request, please contact us using the details below. We may require verification of your identity and, in some cases, may charge a fee to cover administrative costs.
Website and Online Privacy
When you visit our website (www.wbmc.au), we may collect non-personal information such as your browser type and IP address to improve our services.
- Cookies: Our website may use cookies to enhance user experience. You can disable cookies in your browser settings if preferred.
- Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites.
Complaints
If you believe your privacy has been breached, please contact us immediately. We take privacy concerns seriously and will investigate and respond promptly.
Contact Us
For questions, requests, or complaints regarding our Privacy Policy, please contact:
Woolooware Bay Medical Centre
455-461 Captain Cook Drive, Woolooware NSW 2230
Phone: (02) 8212 4843
Email: info@wbmc.au
Policy Updates
This Privacy Policy may be updated periodically to reflect changes in laws or practice operations. Please review this page for the latest information.